Best Shipping Policy
IS SHIPPING FREE?
Yes. FREE Shipping WORLDWIDE for all our products
CAN I TRACK MY ORDER?
Yes you can track you order in dilutee.com itself and notifications will be send to your email id till the item delivered.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 4-16 Days for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 4-19 Days (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
We recommend our customers to prefer PREMIUM SHIPPING which comes up with insurance along with tracking. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, if you opted for PREMIUM SHIPPING and also if other terms are satisfied as per our refund and return policy, we will send you a new package with quicker shipping and full tracking.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.