Best Shipping Policy
IS SHIPPING FREE?
Yes. FREE Shipping WORLDWIDE for all our products
CAN I TRACK MY ORDER?
Yes, you can track your order on dilutee.com itself. We will send notifications to your email id until the item is delivered.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, we may ship each item from a different international warehouse, depending on which one is available the fastest. Alternatively, suppose an item is popular and on a bit of a backorder. In that case, we might ship your items at different times, in separate packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses, and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 4-16 Days for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 4-19 Days (varies from product to product) due to distance traveling and customs. Please note that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
We recommend our customers prefer PAID SHIPPING, which comes up with insurance and tracking. We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! The postal service is out of our control.
However, in cases like this, if you opted for PAID SHIPPING and other terms are satisfied as per our refund and return policy, we will send you a new package with quicker shipping and full tracking.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Respective Government may charge Import taxes, duties and related customs fees once your order arrives at its final destination, which your local customs office determines. Payment of these charges and taxes is your responsibility, and we will not cover them. We are not responsible for delays caused by the customs